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Q How do I know if I will like living at Eastleigh?
A We can offer you a trial visit when you will have the opportunity to sample all that is on offer, from a trip out on the mini-bus to tasting the delights from our award winning kitchen.
Q How do I make a complaint?
A We have a formal complaints procedure within the home. When you become a resident you will be presented with a Residents guide to the Home which will give you clear guidance on this matter.
Through your complaints it enables us to improve our service to you.
Q How will I know that my needs can be met?
A The proprietor/matron will endeavour to meet with you in your present environment to discuss your current needs.
Q Can I bring items of my own furniture?
A You are very welcome to bring small items of furniture. Obviously for Health and Safety reasons we need to restrict the room from becoming cluttered and it is necessary for all items of furniture to be fire retardant.
Q Can I come and go as I please at Eastleigh?
A Yes, of course, but for your own safety any risks to you must be managed correctly.
Q Will I be able to see my Care Plan and Medication Notes?
A You can request to see your Care Plan at any time.
Q Can I receive Sky TV?
A Yes, you will need to subscribe as an individual to Sky direct as you would in your own home.
Q Will the cost of care rise in the future?
A Yes, is it likely to. If it is a concern, either speak to a member of our managment team and/or Chris Lee on 07810 481248 for free independent specialist advice on long erm care funding.
Q Does the proprietor take an active role in the day to day running of the home?
A As the home is an individually run private business the proprietor, Mr Garry Wilson, likes to be very much part of life here at Eastleigh. Having been in the caring environment for over twenty years, of which the first ten he spent in Exeter where he previously owned/managed a home. He then purchased Eastleigh South Molton in December 1992. The original building saw many changes initially and then it soon became apparent that nursing care was required in the community. After nearly three years of progressive development the project to provide this facility was completed in September 2001.
In 2003 Eastleigh Minehead was purchased with the provision of 23 residential beds, along with outline planning permission for a much needed facility to provide nursing care. The outstanding gentleman's residence has been enhanced over the initial period of ownership and in June 2006 the new state of the art luxury nursing home was completed.
Q What experience does the Senior Manager have?
A The Senior Manager, Mrs Pauline Alford, initially trained as an Enrolled Nurse and later converted to a Registered Nurse. Having gained experience in lour ocal hospitals and latterly widened her knowledge as part of the Community Nurse Team with North Devon, she foresaw an opportunity to use her existing skills and progress into a management role as a Modern Matron (NVQ 4). She now heads a team of professional Registered Nurses and an ever increasing number of energetic care assistants, many of whom have already achieved NVQ status.
Q How can I find out more about Eastleigh and see a copy of the latest Inspection Report?
A You have two ways of finding out more about Eastleigh;
- You may call in at any time or you may choose to make an appointment to the the proprietor or matron.
- You may contact the Commission for Social Care Inspection on 0117 930 7110 and the Inspection Report is on their website www.csci.org.uk
Q How do I arrange to have a telephone in my room and how do I pay for this?
A There is a telephone point in all rooms and connection can be arranged with BT. Bills will then be sent either to you directly or to whoever looks after your financial affairs.
Q Can I have a newspaper delivered every day?
A Yes, the local newsagent delivers every day to Eastleigh and the bill can be sent either to you directly or to whoever looks after your financial affairs.
Q How do I have my dry cleaning done?
A We can arrange for this to be taken to the local dry cleaners and collected for you.
Q I enjoy a glass of red wine in the evening.
A This is your home so of course you can still have your evening drink and we would be more than happy to order items like this for you on the Internet from Tesco.
Q Can I enjoy a cigarette at Eastleigh?
A We are a No Smoking home.
Q How often will my laundry be collected?
A Laundry is collected from rooms daily and normally returned within 24 hours.
Q Will I be registered with a doctor?
A If you are already registered locally this will remain the same. If you are from outside the area then we can register you with a GP of your choice or you may leave that with the staff involved with your care. The district Nursing Team visits all residential clients for their care needs, but if you are a nursing client then the nurses within the home will attend to all of those nursing needs.
Q When can I receive visitors?
A There are no restrictions on visiting hours.
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